Privacy Policy

This Privacy Policy describes how Interview Ace Australia, operated by AusCareer Pty Ltd, ABN 12 345 678 901, with its registered office at Level 10, 100 Miller Street, North Sydney, NSW 2060, Australia, collects, uses, and shares personal information of users of our website, interviewaceaustralia.com.au. We are committed to protecting your privacy and ensuring the security of your personal information. This policy is effective as of January 1, 2025.

By using our website and services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our website. We may change this Privacy Policy from time to time. We will post any changes to this Privacy Policy on our website, and the revised policy will be effective when posted. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

1. Data Collection

We collect several types of information from and about users of our website, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information. We collect this information when you register for an account, purchase a course, subscribe to our newsletter, or contact us directly.
• Usage Data: This includes information about how you use our website, such as the pages you visit, the links you click, and the searches you conduct. We collect this information through cookies and other tracking technologies.
• Device Information: This includes information about the device you use to access our website, such as your IP address, browser type, operating system, and device identifiers. We collect this information automatically.
• Demographic Information: We may collect demographic information such as your age, gender, and location to better understand our user base and improve our services.

Specifically, we collect the following categories of personal information:

• Contact Data: Including your first and last name, email address, postal address, and phone number.
• Financial Data: Including your payment card details. We use a secure third-party payment processor to handle your financial transactions.
• Profile Data: Including your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Technical Data: Including your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Including information about how you use our website, products, and services.
• Marketing and Communications Data: Including your preferences in receiving marketing from us and our third parties and your communication preferences.

2. Data Usage

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide you with the services you request, such as interview coaching and course access. We also use your information to improve our website and services.
• Personalizing Your Experience: We use your information to personalize your experience on our website, such as by recommending courses that may be of interest to you.
• Communicating with You: We use your information to communicate with you about your account, our services, and promotional offers.
• Marketing and Advertising: We may use your information for marketing and advertising purposes, such as to send you emails about new courses or special promotions. You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in the email.
• Legal Compliance: We may use your information to comply with applicable laws and regulations.
• Analytics: We use data analytics to understand how our website is used and to improve our services. This includes tracking user engagement, identifying popular content, and analyzing user demographics.

Specifically, we use your personal information for the following:

• To register you as a new customer.
• To process and deliver your order including managing payments, fees, and charges.
• To manage our relationship with you which will include notifying you about changes to our terms or privacy policy.
• To enable you to participate in a prize draw, competition, or complete a survey.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
• To make suggestions and recommendations to you about goods or services that may be of interest to you.

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your sensitive information, such as your payment information, during transmission.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
• Secure Servers: Our servers are located in secure facilities with restricted access.
• Data Minimization: We only collect and retain the personal information that is necessary for the purposes outlined in this Privacy Policy.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

4. Cookies

We use cookies and other tracking technologies to collect information about your use of our website. Cookies are small data files that are stored on your device when you visit a website. We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the operation of our website. They include cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services.
• Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality Cookies: These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block or delete cookies, you may not be able to access certain features of our website. For more information about cookies and how to manage them, please see our Cookies Policy.

We may also use third-party analytics tools, such as Google Analytics, to collect and analyze usage data. These tools may use cookies and other tracking technologies to track your online activities over time and across different websites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Sharing

We may share your personal information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who provide services to us, such as payment processing, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which we disclose it to them. Examples include our cloud hosting provider, [Name of Hosting Provider], and our email marketing platform, [Name of Email Marketing Platform].
• Business Partners: We may share information with our business partners to offer you products or services that may be of interest to you.
• Legal Authorities: We may disclose your personal information to legal authorities if required by law or legal process, such as a subpoena or court order.
• Affiliates: We may share information with our affiliates for internal business purposes.
• Third Parties with Your Consent: We may share your information with third parties if you have given us your consent to do so.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to have your personal information corrected if it is inaccurate or incomplete.
• Deletion: You have the right to have your personal information deleted under certain circumstances.
• Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at privacy@interviewaceaustralia.com.au. We will respond to your request within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing your request.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We consider the following factors when determining the appropriate retention period:

• The length of our relationship with you.
• The nature of the personal information.
• The purposes for which we collected the personal information.
• Any legal or regulatory requirements that apply to us.

After the retention period expires, we will securely delete or anonymize your personal information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Interview Ace Australia
Attn: Privacy Officer
Level 10, 100 Miller Street
North Sydney, NSW 2060
Australia

Email: privacy@interviewaceaustralia.com.au
Phone: +61 942257761